Haulage operators are continually seeking to make efficiencies to ensure they are in a strong and competitive position to move forward during these difficult economic times. Dealing with insurance claims is one area where they can make significant savings and reduce their costs by outsourcing their accident investigations and accident management processes.
The advice comes from a leading outsourcing accident investigation company, First Legal Support. Andrew Drewary, Director at FLS states; ‘There is a wealth of experience, expertise and assistance out there for the haulage operators to draw on which provide support for and compliment the duties of your under pressure transport/fleet manager.’
After continually reducing costs so severely, the question that you ask yourself is: ‘Where can we find even greater savings yet still provide the services?’ Those tasked with such a challenge and with the need to streamline even further are finding it more and more difficult. However, one area that continues to increase in cost is transport/fleet management with the ever spiralling cost of fuel and insurance.
No one is able to control the rising cost of fuel but looking after the cost of vehicle insurance and transport/fleet management are some things that can be managed to make considerable savings. FLS believe the time spent by the transport/fleet manager in dealing with accident investigations and accident management is something that could be and should be put to better use.
Undertaking accident investigations and accident management are extra burdens that transport/fleet manager could do without. Keeping the fleet on the road and providing the services that customers expect, is their main priority.
Drewary says; ‘When you consider the effect of accident claims, it is easy to see where your money goes. We believe outsourcing provides exceptional results and with specific service level agreements and key performance indicators in place, savings can be measured and considerable.’
Industry figures show that 14% of all Third Party accident claims are fraudulent and the ‘Cash for Crash’ phenomenon has been highlighted by the industry as a major concern over the last few years. Fraudulent claims are one of the biggest issues within the industry right now and Third Party claimants perceive HGVs and fleet vehicles as easy targets.
However, the other 86 per cent of Third Party accident claims will cost considerably more and, if the value of each claim falls below the insurance policy excess, the settlement is paid out of the operator’s pocket. This cost can be reduced if the accidents are investigated and managed pro-actively and effectively.
FLS along with its parent company, Plantec Holdings, provide dynamic, innovative and flexible independent accident investigation and accident management services. Both have established excellent reputations for delivering high quality services to the motor insurance and commercial motor industries.
Its wide range of specialist services and products are designed at protecting business, enhancing the brand and more importantly giving operators long term savings, whether involving civil or criminal road traffic cases.
The company’s services are tailor made to deal with claims validation and indemnity issues along with resolving liability and quantum disputes resulting from road traffic accident claims made against the haulage operator by a Third Party, as well as criminal driver/transport offences and vehicle thefts.
The Jackson Report targeting the ‘Claims Culture’ within the UK has led to sweeping changes being introduced from April 2013. However, the cost of dealing with such accident claims will continue to be a real issue for fleet operators.
FLS understands the need to provide information accurately and efficiently. Its no nonsense approach and forward thinking when dealing with accidents, keeps it striving to improve as well as reducing costs within the industries it works within. All while maintaining a transparent, traceable and ethical approach.
Drewary says; ’We listen to and work with you to ensure we continuously deliver the services you require to meet the targets set. It is your motor insurance policy and ultimately your money and you should be driving your insurance company in such matters and not the other way around.’
If you want to know more about what FLS and Plantec Holdings can do for you than do not hesitate to contact Andrew Drewary on 07817 043821 or email andrewd@firstlegalsupport.co.uk
Andrew Drewary is a Director of First Legal Support Ltd, a specialist road traffic accident investigation company. By offering innovative and bespoke services and products to the haulage industry, he is driven by providing excellent support for his customers with the aim of ‘Protecting your Business while Enhancing your Brand’.
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