The Office of the Traffic Commissioner (OTC) and the Driver and Vehicle Standards Agency (DVSA) are working together to replace ‘Operator Self Service’ with a new online system.

The new web-based system will make it quicker and more convenient for new and existing vehicle operators to apply for and make changes to their operator licence.

Benefits for vehicle operators

Operators and new applicants who use the new system will be able to:

• submit new applications online
• upload documents online, including bank statements
• receive help and support with submitting an online application (almost 90% are currently incomplete when submitted, resulting in delays)
• wait less time for complete application decisions

Office of the Traffic Commissioner staff who process applications will have access to:

• electronic casework management
• improved search facilities
• an interface with Companies House records

User testing

User needs have been central in developing the new system, and we’ve been asking operators, trade associations and our staff what they think.

Private beta testing of the system has started with a small group of operators allowing us to obtain more feedback and improve the prototype before roll out. We’ve had positive feedback from users so far, particularly on how easy it is to use.

When can you start using the new system?

The new system needs to undergo a Government Digital Service assessment. After this a full public beta version will be rolled out during spring 2016 to operators and staff in Great Britain and Northern Ireland.

DVSA

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