ScS, the home furnishings retailer specialising in sofas, carpets, flooring and furniture, has enhanced its customer experience by adopting Paragon’s fleXipod electronic proof of delivery (ePOD) software. The solution has been implemented to support its two-man home delivery operation, which handles around 1,000 customer appointments each day. By gaining real-time visibility and control of delivery processes, ScS has been able to achieve a more standardised on-site service and faster problem resolution
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